Refund Policy
Eligibility
To be eligible for a return, you must submit your return request within 30 days of receiving your package. Returns will not be accepted after 30 days from the delivery date. Once we receive the returned item, we will process all returns and refunds within 3 business days.
To qualify for a return, your item must be in the same condition as when you received it—unworn, unused, with tags intact (tags cannot be removed), and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at support@zestpawsure.com. If your return is accepted, we will send you detailed instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
For any questions regarding returns, feel free to contact us at support@zestpawsure.com.
Damages & Issues
Please inspect your order immediately upon receipt and contact us if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and take the necessary steps to make it right.
Exceptions / Non-Returnable Items
We cannot accept returns on the following:
- Final sale items
- Freebies or gift cards
Exchanges
The quickest way to ensure you receive the correct item is to contact our customer service team at support@zestpawsure.com. Please note, we only allow one return or exchange per item. Be sure to confirm the details with us before returning the item.
Refunds
Once we have received and inspected your return, we will notify you about whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Remember to update the tracking number and logistics carrier details in the Returns Center or send them to us via email as soon as you ship the return.
We aim to process all returns and refunds within 3 business days, but delays may occur due to limited staffing. If it has been more than two weeks since you returned your item, please contact us at support@zestpawsure.com.
Additional Notes
If you change your mind about the item or ordered the wrong product, you will be responsible for the return shipping fee. We recommend double-checking the product information before completing your purchase. Your patience is greatly appreciated.
Please note, we will not refund the shipping costs or any duties and taxes unless the item is damaged, faulty, or the package is lost during delivery.
Do not send your return to the address on your package as it is not the return address. Sending it to this address will delay the processing of your return.
Currently, zestpawsure not authorized any third-party businesses for sales purposes. Any purchases made through third-party sellers are not covered by our warranty.
Contact Us
If you have any questions or concerns regarding this Privacy Statement, please contact us at support@zestpawsure.com.